Contact Us | South Wales Crucible
Weāre here to help with questions about our site
General enquiries
If you want to ask about our rankings, report outdated information or send general editorial feedback, email South Wales Crucible directly. We read genuine enquiries and do our best to respond, but we cannot promise an immediate reply or support for operator-specific account matters.
Email: contact@southwalescrucible.co.uk
We do not process bets, payments or casino registrations. If your issue involves a deposit, withdrawal, verification check or bonus dispute, you will need to contact the operator through its own support channels.
Questions about an operator
Our role is editorial, not operational. That means we cannot intervene in live casino accounts, reverse transactions or resolve disputes on your behalf. For anything tied to an operator account, use the casinoās own help centre, live chat or formal complaints route.
Problem gambling or support
If your enquiry is related to gambling harm, self-exclusion or staying in control, please use a dedicated support service rather than waiting for a reply from us. Our Responsible Gambling page lists organisations such as BeGambleAware, GamCare and GamStop, all of which offer free and confidential help.
Privacy and data
To learn how we handle personal data, visit the Privacy Policy. If you want to raise a data-related request, such as access or deletion, contact us via the email above and we will handle it in line with our policy and applicable law.